Patient Check-in
Patient information
Please check that you have joined the correct "virtual waiting room" when the video consultation begins to satisfy yourself that you are speaking with the correct and expected health professional before divulging any sensitive data to them.
Improve your experience
We recommend you use a strong Wifi connection and close any unused applications to ensure the best quality call with the clinician.
Photo or medical report upload
If you have an image or medical report you wish for the clinician to review before your appointment please upload these by using the 'Upload' option on this page.
Check in or find a clinician below.
Find your clinician
How it works
Appointment scheduled
Your clinician has offered you an online consultation using MyClinic. It’s simple, free and easy to use.
Notification to join
You will then be sent a link to join via text message or email. There are no apps needed, you will only need a device with a microphone and camera, such as a smartphone or tablet.
Time to join
When it is time to join, follow the link sent to you. You will be directed to MyClinic and your clinician will be notified that you are there.
Confirm your details
Once you have joined, you will be asked to confirm your details and upload any necessary documents requested by your clinician.
Virtual waiting room
Until your clinician is ready you will be placed into a virtual waiting room. Your call will begin once the clinician joins.
Appointment takes place
Your appointment will then take place using our secure, end-to-end video consultation solution. Video calls are HD, and for best results a WiFi connection is recommended.